What's new

NewAI Chatbot: WhatsApp reactions (👍 and similar) are no longer treated as customer questions and no longer trigger the bot.

NewAI Chatbot: when a request is waiting for the tutor, reminders are sent after 2 and 24 hours. Within 72 hours the customer receives a clear closing message instead of being left stuck, and the conversation becomes active again.

NewAI Chatbot: the tutor can answer several pending questions by writing the number at the start of the reply (e.g. "2) yes we can"), without having to quote the message on WhatsApp.

FixedAI Chatbot: after a temporary error from the AI provider, the bot now resumes replying to the next messages in the same conversation. Previously it could stay silent for up to 24 hours.

FixedAI Chatbot: fixed an issue in the WhatsApp reactions filter that in some cases could prevent the bot from processing incoming messages.

FixedAI Chatbot: when a human-assistance request is dismissed, the conversation becomes active again and the bot resumes replying. Previously it stayed on hold indefinitely.

FixedFixed an error that could appear when reactivating a cancelled subscription from the subscription management section.

FixedFixed a rare case where a number's status could differ from the real one after a manual reconnection.

FixedFixed a rare bug where, after a network instability, a number's status in the dashboard could fail to reflect the actual connection state — it's now always accurate.

FixedFixed some missing data (showing "N/A") in disconnection notifications for numbers managed by an agency.

NewAI Chatbot: whenever the bot promises the customer that "someone will follow up" (for an appointment, order, quote...), Hooki now recognizes it automatically and guarantees the staff is actually notified — it's no longer just up to the AI to say so, the system makes sure it happens.

NewAI Chatbot: bot text resources can now be reordered as you like, useful for prioritizing the most important information.

FixedFixed a remaining case where the chatbot could greet twice in the same message (once in the mandatory AI disclosure, once in the reply).

NewAI Chatbot: added a timezone setting, always visible in the bot's settings — lets the chatbot know your business's real current date and time, useful for example to reply correctly when a customer writes outside business hours.

FixedFixed an issue where messages sent by the AI chatbot were not counted in the usage counters (My Plan, My Number) — they now count like any other sent message.

FixedAI Chatbot: fixed a few minor issues found during testing, including a case where the AI transparency message (required by the AI Act) could be sent in a different language than the customer's.

NewThe new Hooki plugin for WordPress is now available: connect your site to Hooki to send automatic WhatsApp notifications from WooCommerce, contact forms, bookings and courses/memberships, plus a floating WhatsApp button on your site.

NewSpanish (es-ES) is now available as the platform's third language, on both login.hooki.pro/admin.hooki.pro and hooki.pro.

NewLegal pages (Terms of Service, Privacy Policy, Cookie Policy) are now also available in Spanish, both in the dashboard and on the public website.

NewEmail and WhatsApp notifications can now also be delivered in Spanish, based on each user's preferred language.

NewAgencies and makers with an active paid Stripe subscription now receive a heads-up — by email and in the in-app bell — 2 days before their next charge, including the exact amount that will be billed.

FixedFixed an issue where some billing notifications (payments, renewals, plan expirations) could show up in the in-app bell with raw or duplicated text instead of a readable message.

ImprovedAI Chatbot: updated the available models for all supported providers (Anthropic Claude, OpenAI, DeepSeek, Google Gemini) to the latest versions, for both the agency/client chatbot and the admin chatbot on the Hooki Pro master number.

ImprovedAI Chatbot: bot replies now go through the same naturally-spaced queue already used for manual sends and the external API, making the bot's behavior even more human-like — this adds to the existing "typing…" simulation. You can find it (and customize it) by opening Manage Session on the bot's session, in the Anti-burst section.

NewHooki support is now available directly on WhatsApp: message us (+34 614 894 107) — the chatbot automatically answers the most common questions and, when needed, transfers the conversation to a human operator.

ImprovedAI Chatbot: the message forwarded to the tutor for a help request now includes recent conversation context (up to 10 messages), not just the customer's last line — making it much easier to understand right away what they need, even when they reply with a simple "yes" to an earlier bot question.

ImprovedAI Chatbot: when the customer already writes their request in the very first message, the bot no longer sends the AI transparency notice on its own — it adds a brief nod showing it read the request, while the real reply follows right after.

ImprovedAI Chatbot: handing off to a human operator is now a last resort, not the first reaction — the bot first tries to understand and help (asking a clarifying question if needed) before forwarding the conversation.

NewAgencies and makers now get a direct alert (email and WhatsApp) when their webhooks fail to deliver, instead of only finding out through support. The alert arrives immediately for a new issue, then becomes a weekly summary if it remains unresolved, avoiding repeated unnecessary notifications. This applies only to those who configure the webhook integration (agencies and makers), not end clients.

NewIntroducing the Changelog: from today you can follow every platform update right here.

NewAI Chatbot: new "Learning" mode, which assists the human operator during escalation and learns from real conversations.

NewAI Chatbot: opt-in activation via QR code, for a simpler way to collect customer consent.

NewAI Chatbot: the bot now automatically lets customers know they're chatting with an automated assistant, as required by the EU AI Act. The message is translated into the customer's language and sent once per conversation.

NewAI Chatbot: the disclosure is on by default for every bot and can be customized or turned off from the settings, with an explicit reminder of the legal risks before turning it off.

ImprovedAI Chatbot: settings editor reorganized into 6 sections, clearer and faster to configure.

ImprovedImproved WhatsApp connection stability following a protocol update on WhatsApp's side.

FixedFixed an issue that could surface encryption-related system messages for contacts in privacy mode.