AI Chatbot: Learning mode and QR opt-in
NewIntroducing the Changelog: from today you can follow every platform update right here.
NewAI Chatbot: new "Learning" mode, which assists the human operator during escalation and learns from real conversations.
NewAI Chatbot: opt-in activation via QR code, for a simpler way to collect customer consent.
NewAI Chatbot: the bot now automatically lets customers know they're chatting with an automated assistant, as required by the EU AI Act. The message is translated into the customer's language and sent once per conversation.
NewAI Chatbot: the disclosure is on by default for every bot and can be customized or turned off from the settings, with an explicit reminder of the legal risks before turning it off.
ImprovedAI Chatbot: settings editor reorganized into 6 sections, clearer and faster to configure.
ImprovedImproved WhatsApp connection stability following a protocol update on WhatsApp's side.
FixedFixed an issue that could surface encryption-related system messages for contacts in privacy mode.